Terms and Conditions

Limited Condition with Unlimited Support

Customers are requested to read the following terms carefully as the services are on the basis of their acceptance and compliance. Customers becoming our member agree that they have read, understood and accepted our terms and condition regardless of their subscription or use of services. Customers accessing our commerce house, the contents of it or using the services offered by the provider which means independent party, their franchisers, partners and affiliates.


www.procelnutrition.com website / app is a Brand Knowledge portal / app operated by Procel Nutrition India Pvt. Ltd. The company incorporated under the laws of India. Use of portal is conditional acceptance of all terms, conditions and notifications as may be published from time to time through multi-channel information system. Procel reserves the right, not to accept a guest or a member from registering on the e-commerce portal without assigning any reasons.

Service Offerings

Procel provides multiple-commerce services through its portal (all such services collectively termed as “Service”). Each service enables Customers to purchase merchandise such as supplements and accessories and nutrition services from top notch International and National health Brands (collectively “Products”).

Customers on placing an order, www.procelnutrition.com shall ship the products to them and become eligible for the payment.

Privacy Policy

Customers hereby agree that they have read and fully understood the privacy policy of www.procelnutrition.com the Central Commerce house. They further consent that the conditions and contents of such privacy policy are acceptable to them.

Member Accounts and their Security

Customers will receive password along with designated account on completion of our commerce house registration process. They are responsible for the confidentiality of the password and account information and provide full consent for all activities that occur under their account and password. They agree to immediately notify Procel for all unauthorized use of their password or account or other security breaches. The Customers also ensure a site / app or account exit policy at the end of every session. www.procelnutrition.com will be not liable for any loss or damage arising from their failure to comply with this sub-section.

Omni channel subscription

Customers agree to be communicated by us via email, SMS, mobile application and voice-over to facilitate their navigation and shopping from the e-commerce site / app. www.procelnutrition.com may communicate promotional offers periodically whenever required by them and whenever offered by the company.

Guest codes of conduct

Customers should not make any derogatory, inappropriate, abusive, defamatory, or indecent statements or comments about www.procelnutrition.com, its partners and associates on any property owned by www.procelnutrition.com.

The Customers undertake to use the website / app and the services only for posting and uploading messages, blogs, reviews and materials that are proper. The same can be by example and not as a limitation. They agree and undertake that while using a service they will not abuse, defame, harass, stalk, threaten or otherwise violate the rights of others.

The Customers also agree not to publish or post or upload or distribute or disseminate any inappropriate, indecent, unlawful, defamatory, infringing or obscene topic, name, material or information. Uploading of files that contain virus corrupted files or similar software or programs that may damage the operation of e-commerce site / app or others’ computer or mobile/Smart devices in restricted.

www.procelnutrition.com may conduct or forward surveys, contents, pyramid schemes or periodic letters.

Violating any code of conduct or other guidelines is a punishable offence. Violating any applicable laws or regulations which are in force every now and then; in or outside India is strictly prohibited. Anyone on exploitation of services, Procel reserves the rights to deprive customer of our payment on delivery option. Moreover, it can also refuse any of its services terminate accounts, and /or cancel an order at its own discretion including, but not limited to, if www.procelnutrition.com believes that the customer’s conduct is violating applicable law or is harmful to Procel interest.

Non compensatory policy

If the quality of product or service or information or other material purchased or obtained by the guest through the e-commerce site / app doesn’t fulfill the expectation, no compensation will be given other than the return and refund or exchange of the product. The guest can’t claim compensation for any reason including, but not limited to, any variation in the finish or appearance of the shipment or delay in delivery caused by unforeseen circumstances, special incidence, indirector consequential damage of any kind, missed out discounts, issues arising out of our logistic partners or their personnel, unavailability of items, etc. Unreasonable request for compensation over and above the entitled refund will be treated as a loss to business case, Procel holds the rights to cancel orders and block accounts of such Customers without any prior notice.

Warranty and Representation

The Customers guarantee and certify that they are owner of the content that they submitted or authorized to do so and such content does not infringe upon the property rights, IPR and other rights.

Intellectual Property Rights

Procel owns all the Intellectual Property Rights to and into the website / app, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility Models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions whether patentable or not, good-will, source code, meta tags, databases, text, content, graphics, icons and hyperlinks. Everybody acknowledges and agrees that they shall not use, reproduce or distribute any content from the website belonging to www.procelnutrition.com without obtaining authorizations from Procel. The foregoing not withstood, it is expressly clarified that everybody will retain ownership and shall solely be responsible for any content that they provide or upload when using any service including any text, data, information, images, photographs, music, sound, video or any other material which they may upload, transmit or store when making use of our various services.


Prices for products are described on our market place and incorporated by reference. All prices are in Indian rupees. Prices, products and services may changes at Procel discretion. We also take care about mispricing. Despite our best efforts, a few of our many hundreds of items in our Catalogs are mispriced. However, we verify it as a part of our dispatch procedures. If an item’s correct price is less than our stated price, we charge the lower amount and dispatch. For the differential amount if paid in advance, we shall issue a Credit Note. In the reverse scenario, we cancel your order and notify you of the cancellation, when correct price of the product is higher than the offered price.

The Customer may be considered fraudulent on the following scenarios -

  • Customer fails to produce required document during payment detail verification
  • Misuse of another Customer’s phone / e-mail ID
  • Customer uses invalid e-mail and phone number
  • Overuse of a voucher code
  • Customer returns the wrong product
  • Customer refuses to pay for an order
  • Customer is involved in the snatch and run for any order

Report Abuse

Customers are solely responsible for any material or content uploaded onto the website / app. Customers can be held legally liable for the contents and may be legally accountable if their contents or materials include defamatory comments or material protected by copyright, trademark, etc. Customers coming across any abuse or violation of this term please report to legal@neulife.com

Unauthorized charges on Customer Card

If Customers find charges on debit/credit cards for purchase made on www.procelnutrition.com but have never created an account or signed up are requested to check with family members, friends and business associates / colleagues authorized to make purchase on their behalf. If customers are still unable to recognize the charge, they should report the unauthorized purchase within 60 days of the transaction so that Procel can begin an investigation.

Links to Third Party Sites

www.procelnutrition.com may contain links to other websites ("Linked Sites").The Linked Sites are not under the control of Neucom or the Website and Vitrovea is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. www.procelnutrition.com is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. www.procelnutrition.com is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by www.procelnutrition.com or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

Disclaimer Of Warranties / Limitation Of Liability

Procel has endeavored to ensure that all the information on the Website / App is correct, but www.procelnutrition.com neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. Procel will not be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the Services;(b) unauthorized access to or alteration of the user's transmissions or data;(c) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website / App or Service. Neither shall Procel be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide Services, or for any information, software, products, services and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise.

The Users of Mobile Application of www.procelnutrition.com are expected to update his/her said app on regular basis, so that he/she can avail the latest services and is duly aware of any change(s) in www.procelnutrition.com policy. In the event of failure to update the www.procelnutrition.com Application, as and when available, by the Customer, the Users understand and agree that Procel shall not be liable in any manner whatsoever.


Customer agree to indemnify, defend and hold harmless www.procelnutrition.com from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by www.procelnutrition.com that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.


If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.

Governing Law

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Mumbai.


The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of the Terms or the right to use the Website / App by you contained herein or any other section or pages of the Website / App or any Linked Sites in any manner whatsoever.

Regional office address

A-11 Shriram Industrial Estate, Wadala Mumbai - 400031